Interactive Voice Response (IVR) software utility for automated support

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An India based air-conditioning service company requested that Prescio develop an Interactive Voice Response-based (IVR) software utility for automated complaint handling and reporting.

In this case tour team designed a software system using existing technology and off-the-shelf hardware to provide a cost-effective yet thorough and functional software application.

The system streamlined allocation of service assets and has allowed the client to reduce down-time of service technicians between calls. The system also allowed for outcome tracking and efficiency assessment. Our client’s customers appreciate this more efficient support system, while the client is gaining a operational efficiency and a competitive advantage.